Digital democracy and public administration reform in Indonesia

Studies on digital democracy and public administration have mainly focused on the importance of top management support for technology adoption and sustainability of e-government. The little research considers how digital democracy practices and their relations with public administration reform particularly in Asia Pacific and middle-income country. Thus, this research investigates the variety and stages of digital democracy practices and how government bodies implement practices of digital democracy in relation to public administration reform in Indonesia. This study applied qualitative methods and procedures including document analysis, fieldwork, and interview. This research found that digital democracy in the research areas has been applied in governance and public services sectors. The results provided support that the innovation supporting digital democracy practices improves political information retrieval and exchange between governments, public administrations, representatives, community organisations and individual citizens. These practices have led to significant achievement in relation to public administration reforms by building a new culture in digital innovation. Copyright © 2018 Inderscience Enterprises Ltd.