Implementing Crowdsourcing in Smart Government: An IT Perspective Review

This study explores the critical role of crowdsourcing platforms in facilitating citizen participation and policy development within the smart government framework. Through a systematic literature review encompassing publications from 2019 to 2024, we reveal that design principles such as user-friendliness, inclusivity, and the utilization of advanced data processing technologies significantly contribute to improved policy quality and public engagement. This research presents findings that illustrate how crowdsourcing can strengthen democratic processes by encouraging broader and more responsive citizen participation in policymaking. Highlighting the importance of standardized methodologies and governance mechanisms, this study provides practical guidance for policymakers and IT developers to design and implement more effective crowdsourcing initiatives. Our findings affirm the transformative potential of crowdsourcing in enhancing government-citizen interactions and advancing governance quality in the digital age. © 2024 IEEE.