Systematic Literature Review on Assessment of Technology Readiness and Acceptance in Government Services

The utilization of technology has become crucial in society, bolstered by the readiness and acceptance of technology. Technological readiness refers to an individual's interaction with technology, while technological acceptance signifies an individual's willingness to use it. These factors play a pivotal role in the adoption of technology within society. This paper delves into the concepts of technological readiness and acceptance within government services, identifying models and methods used in assessment. A review of the literature reveals various models such as TAM, TRI, TRAM, UTAUT, with TAM being the most commonly used, emphasizing the evaluation of technological benefits. In its analysis, methods such as SEM-PLS are significantly employed to validate the models of technological readiness and acceptance. The findings highlight key factors such as perceived usefulness, ease of use, and trust. These discoveries offer insights for policies and organizations aiming to enhance technological services in government contexts, supporting community participation. Overall, this review delves into in-depth perspectives on models, analytical approaches, and user perceptions, offering directions toward more efficient and effective government services. © 2024 IEEE.