Permatasari, Ririn Indah and Artha, Dian Parama and Wiratama, Bayu Satria and Wulandari, Hanifah (2024) Overview of chatbot usage on mental health: a scoping review. In: 12th UGM Public Health Symposium.
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Abstract
Mental disorders have become the second most significant global health burden. One approach to reducing the medical and socio-economic impacts of mental illnesses/disorders is leveraging the power of digital health technology. Chatbots, in particular, hold great potential for providing social and psychological support, akin to human interactions. This research aims to map the use of mental health chatbot technology using the scoping review method based on the Preferred Reporting Items for Systematic Reviews and Meta-Analyses Extensions for Scoping Reviews. The results are categorized according to use, including acceptability, effectiveness, usability, adoption, and features. Study selection was assisted by Rayyan. Data extraction used a narrative approach. Chatbots were classified based on purpose, target population, targeted mental health disorders, and usage metrics. 21 out of 172 research articles met the inclusion criteria. Anxiety, depression, and stress were the most common target disorders for chatbot use, although a combination of focuses is quite ideal for mental health chatbots. Many chatbots have been used for various types of mental disorders. Their purposes range from prevention and training to therapy, with most being a combination. Further research is needed to understand the changes that occur following interventions using mental health chatbots. © The Authors, published by EDP Sciences. This is an open access article distributed under the terms of the Creative Commons Attribution License 4.0 (https://creativecommons.org/licenses/by/4.0/).
Item Type: | Conference or Workshop Item (Paper) |
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Additional Information: | Cited by: 0; Conference name: 12th UGM Public Health Symposium on One Health Approach: Addressing Challenges in Antimicrobial Resistance; Conference date: 12 June 2024 through 13 June 2024; Conference code: 204295; All Open Access, Gold Open Access |
Uncontrolled Keywords: | mental health, chatbot, scoping review |
Subjects: | R Medicine > RN Non Surgical Divisions |
Divisions: | Faculty of Medicine, Public Health and Nursing > Non Surgical Divisions |
Depositing User: | Ngesti Gandini |
Date Deposited: | 23 May 2025 05:48 |
Last Modified: | 23 May 2025 05:48 |
URI: | https://ir.lib.ugm.ac.id/id/eprint/18258 |