Mitigating the harmful effects of technostress: inducing chaos theory in an experimental setting

This research investigates the role of users’ proactive personality when they mitigate the adverse
impacts of ICT’s (information and communication technologies’) technostress in an experimental
setting. Further, this study examines genuinely two types of individuals’ proactive personality, i.e.
confront and transform. Both types can handle ICT’s technostress creators by different attitudes
and behaviours. This article contributes to a novelty by inducing chaos theory. This inducement
laid in the experimental setting that the users had been in a chaotic situation. Results of this
research show that users’ proactive personality mitigates the negative impact of ICT’s
technostress on their performance and satisfaction. This study found that the user’s proactive
personality, rested in a chaotic situation, does mitigate greatly. This research finds that users’
performance and satisfaction are higher to the proactive personality verging to the transform
than that of confront. It implies that information system managers should consider the ICT user’s
characteristics. Besides, it means that ICT’s developer should make users do their innovativeness.