Enterprise resource planning (erp) achievement model to reduce gap of un-match key performance indicator (kpi) measurement

The Industrial Revolution has now entered the fourth era known as the Internet of Things (IOT) era in the industry, which includes various things not only in the production process but also in all related business processes. One of the tools that are starting to be widely used in companies, especially in medium and large scale companies, is the use of the Enterprise Resources Planning (ERP) system. With the use of ERP, it is expected that each of the company's business activities will be integrated with one another so that an effective and efficient business process continuity can be created. During its implementation, this ERP system also needs to be controlled by the company by creating a measurable Key Performance Indicator (KPI) to ensure that the ERP system is understood by its users properly and implemented correctly so that it can actually fulfill its initial objectives, but in reality there are gaps between the ERP system utilization KPI target set by the parent company and its realization every month. The condition of the gap between the target and the realization of KPI achievement in ERP implementation is a condition that is not desired by any company, therefore an analysis will be carried out to determine the factors causing it and will be carried out using factor analysis and regression analysis methods and then look for a model that can best describe the relationship between these factors and the user's understanding of the ERP Utilization KPIs in the company. The results showed that there are 3 factors that influence the achievement success rate, namely ERP Expertise, ERP Values, and ERP Sustainability. By paying attention to these models and factors, it can be determined what steps the company needs to take in the future to improve the achievement success rate of ERP Utilization KPIs so as to reduce the gap between targets and existing realizations. © 2021 ICIC International. All rights reserved.