Factors Affecting the Adoption and Usage of eGovernment Services in Libya

This paper addresses issues facing eGovernment in Libya in particular. Based on defined set of criteria, eGovern-ment can be completely identified. For enormous period in developing countries, eGovernment has been introduced. However, in many countries, including Libya, eGovernment services continue to face numerous challenges in their implementation and widespread adoption. From previous re-search, eGovernment implementation was noted as major challenge for Libyan authorities, given potential issues posed by their residents. However, literature review and discussion show essential factors that influence people’s intention to implement eGovernment services in Libya. It has been dis-tributing 164 questionnaires for Libyan government citizens. As result, determination and classification of these factors have been carried out through exploratory study to investi-gate significance of these factors. This research has therefore established factors that decide whether citizen is adopting eGovernment services and thereby help governments gain access to adoptions they need or other factors that need to be established. © 2021, Tamkang University. All rights reserved.