Trust-integrated technology acceptance model for enhancing eHealth adoption: Insights from Indonesia

eHealth, a product of the advancement of information and communication technology (ICT), cannot be disregarded in the era of Industry 4.0, especially during and after the COVID-19 pandemic. However, eHealth adoption highly depends on trust, specifically the acceptance of eHealth technologies. This study aims to build and validate a trust-integrated technology acceptance model for eHealth in Indonesia. Data were collected using an online questionnaire, resulting in 552 responses from the three largest cities in Indonesia: Yogyakarta, Bandung, and Surabaya. Structural equation modeling (SEM) was used to test the model. This study found that reliability was the most significant factor in gaining users' trust in eHealth services. Additionally, trust, perceived usefulness, perceived ease of use, resistance to change, and purchase intention significantly influenced the intention to use eHealth services. These insights can contribute to the design of strategies and policies for improving the eHealth system in Indonesia. © The Author(s). This is an open access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0), which permits unrestricted distribution provided the original author and source are cited.