Unlocking Digital Potential: Technological Capability as a Key Moderator-Mediator in Migrant Workers' Use of JMO Mobile

This study aims to examine the factors influencing technology adoption (TA) among Indonesian migrant workers, particularly in the use of the JMO Mobile application. The research integrates technological capability (TC) as both a moderating and mediating variable within the TAM to provide a more comprehensive understanding of adoption behavior. Specifically, the study investigates the impact of Perceived Ease of Use (PEOU), Perceived Benefits (PB), and organizational support on TC and TA. The research employs a quantitative approach using a survey method, collecting data from Indonesian migrant workers who use the JMO Mobile application. PLS-SEM is applied to analyze the links among the variables. The findings reveal that PEOU, PB, and organizational support significantly influence both TC and TA. Furthermore, TC serves as a moderator, strengthening the link between PEOU and TA, as well as between PB and TA. Additionally, TC functions as a mediator between PEOU and TA, and between organizational support and TA, indicating its critical role in facilitating the adoption process. These findings have practical implications for improving the technological engagement of Indonesian migrant workers. By enhancing user-friendly features, providing clear benefits, and offering organizational support through training programs, applications like JMO Mobile can better meet migrant workers' needs. The study contributes to the theoretical expansion of the TAM by incorporating TC as a key factor influencing adoption. The originality of this research lies in its focus on Indonesian migrant workers, a group that has received limited attention in TA studies, and its integration of TC as both a moderating and mediating variable.