Consumer intention to participate in e‐waste collection programs: A study of smartphone waste in Indonesia

Sari, Diana Puspita and Masruroh, Nur Aini and Asih, Anna Maria Sri (2021) Consumer intention to participate in e‐waste collection programs: A study of smartphone waste in Indonesia. Sustainability (Switzerland), 13 (5). 1 – 28. ISSN 20711050

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Abstract

Indonesia is a developing country with a low‐level e‐waste management system based on a limited number of informal initiatives. E‐waste requires proper management procedures, which involve the design of a reverse logistics management network. Consumers play a critical role in such a network, because the network runs when they willingly participate as suppliers of waste. This paper applies the Theory of Planned Behavior framework and extends it using Reverse Logistics drivers, the Value Belief Norm Theory, and facility accessibility to explain consumer intention to participate in e‐waste collection programs. A survey was conducted on smartphone users in Indo-nesia, with a total of 324 valid questionnaires. The results showed that government drivers, facility accessibility, and personal attitudes significantly influence consumer intentions. Environmental concern has a positive influence on consumer intentions through the variables of the Theory of Planned Behavior and perceived behavioral control through government drivers. This study shows the need for integration, because the variables reinforce each other. However, neither economic drivers nor subjective norms significantly influence consumer intentions. This finding distinguishes Indonesia from other countries, especially developed countries, in that e‐waste collection programs have not become part of the culture in Indonesia. For this reason, Indonesia needs regulations, as the most influential variable, to regulate the implementation of such a program. © 2021 by the authors. Licensee MDPI, Basel, Switzerland.

Item Type: Article
Additional Information: Cited by: 35; All Open Access, Gold Open Access, Green Open Access
Uncontrolled Keywords: Indonesia; accessibility; consumption behavior; critical analysis; design method; developing world; electronic waste; logistics; mobile phone; waste management
Subjects: T Technology > TJ Mechanical engineering and machinery
Divisions: Faculty of Engineering > Mechanical and Industrial Engineering Department
Depositing User: Sri JUNANDI
Date Deposited: 30 Sep 2024 07:04
Last Modified: 30 Sep 2024 07:04
URI: https://ir.lib.ugm.ac.id/id/eprint/4249

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