Supporting Community Participation for Sustainable Smart City Implementation in Indonesian Cities

The development of smart and sustainable cities has been a global trend and is growingly implemented in many cities around the world. However, there are still many problems in the implementation of the concept which most rely on in the use of information technology. This paper discusses how community participation can be done to help in implementing the concept of smart city. By using the case of three cities in Indonesia, represent small cities, medium cities, and large cities this paper discusses the level of friendliness of the city from various smart city’s dimensions and attributes. Using Important Performance Analysis (IPA), the research found that there are disparities in perceptions between the conditions of existing city services and the expectations of citizens. The disparities show the level of smart city’s friendliness which can be used for the Government to determine priorities in implementing dimensions and attributes of smart cities. It also can help to see in what degree the community participation can be supported. The results show that Mobility, Environment and Disaster Management are the most important dimensions of the Smart City that needs more participation from the community in their implementation. © 2021, The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG.