Pribadi, Prasojo and Riska, Riska and Kristina, Susi Ari and Syahlani, Suci Paramitasari and Satibi, Satibi (2023) Antecedents and consequence of patients’ satisfaction with pharmaceutical service in hospitals: A multidimensional approach. Pharmacia, 70 (2). 317 – 322. ISSN 04280296
Full text not available from this repository. (Request a copy)Abstract
Measuring patient satisfaction and trust across various dimensions poses a challenge in the economic dynamics and service business development. Therefore, this study aims to analyze determinant factors of patient satisfaction and their impact on pharmacy trust. The investigation was carried out using a cross-sectional survey method with purposive sampling, and the questionnaire was designed based on a scientific literature review. The valid data obtained from 301 respondents were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results showed that the greatest antecedent to patient satisfaction was drug efficacy, followed by drug education, personnel quality, and financial-health coverage (all significant at p < 0.05). Patient satisfaction positively influenced trust in the pharmacy (p < 0.05). However, the physical aspect, procedures-service promptness, medication supply, and social responsibility did not affect patient satisfaction. These results suggest that the process and outcome elements of pharmacy service are critical factors in relationships between patients and pharmacies. © Pribadi P et al. This is an open access article distributed under the terms of the Creative Commons Attribution License (CC-BY 4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
Item Type: | Article |
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Additional Information: | Cited by: 0 |
Uncontrolled Keywords: | adult; Article; controlled study; cross-sectional study; drug efficacy; drug information; female; financial management; health care quality; hospital department; hospital personnel; hospital pharmacy; hospital service; human; major clinical study; male; middle aged; needs assessment; outcome assessment; partial least squares regression; patient satisfaction; purposive sample; quantitative study; questionnaire; scientific literature; social responsibility; structural equation modeling; trust; young adult |
Subjects: | R Medicine > RS Pharmacy and materia medica |
Divisions: | Faculty of Pharmacy |
Depositing User: | Sri JUNANDI |
Date Deposited: | 01 Nov 2024 03:19 |
Last Modified: | 01 Nov 2024 03:19 |
URI: | https://ir.lib.ugm.ac.id/id/eprint/6099 |